Our main focus is providing quality products and great customer service. Welcome to the Emerald Grade.
To make sure our customers are satisfied, Emerald has made its core goal to provide great customer service before and after an order is placed. Have questions? Please find the answers below to our most common questions from customers. For all other inquiries, please email [email protected].
- Add your desired products to your Cart.
- Once you have completed shopping, proceed to Checkout
- In the Checkout page, you will need to upload a valid Canadian ID showing a photo, your date of birth & Canadian address. This ID is not kept on file and is deleted after verification.
- Once you have filled in your Billing Details, Additional Information and accepted the Terms & Conditions select Place Order. Afterwards send an Interac e-Transfer to ecmpay at protonmail.com for the full amount, include your Order Number in the question and set the answer to ecm2958
- Once we successfully process your e-Transfer and confirmed your ID, your order will usually be shipped same or next business day via Xpresspost. There may be delays during peak order times. A receipt will be emailed to you containing your order number, order date, products ordered & tracking number to track your package. Please note that we do not hold orders longer than 72 hours and if no payment has been received after that duration, your order will be cancelled.
- If there are any questions regarding your order, please email us first at [email protected] and we will do our best to look into any issues.
If your order does not arrive after the expected arrival date, please email [email protected] and include your order number. We will assist with tracing your order.
Due to the high number of postal thefts when shipping to Northern Quebec and Nunavut, we cannot offer any delivery guarantees for these areas and you will be ordering at your own risk.
This must be a clear, unobstructed photo which clearly shows your name and date of birth. We do not keep your ID on file and it is removed from our database after every order.